Return & Exchange
30 days return policy
Becasue we would love you to have a peace of mind, we offer a 30 days return policy accepts exchange/refund request if the goods are of
- unacceptable quality (i.e. faulty);
- are damaged during transit;
- don't match product description; or
- don't do what our description said they would do.
If you receive a parcel from us that meet any of the above conditions, we are very sorry, please let us know and we will do whatever we could to put a smile on your face.
Easy and simple process
1. Send us an email to firstname.lastname@example.org
2. Provide your order number in the email
3. Attach photos of the damaged product(s)
4. We will advise whether to dispose or send back the product(s)
5. Get your refund/replacement when we receive the photos or returned product(s)
DAMAGED PRODUCTS OR PACKAGING
We do our best to package products so that there is minimal chance of them sustaining any injury while travelling to you. Sadly, we don’t always win. If a product arrives damaged in any way, please email us a photograph of the breakage and we will send a replacement out as soon as possible. Depending on the damage done or what the product is, we may ask you to return the parcel to us. In this case, we will send you a paid for returns address so you don’t have to fork out any extra cash. If you've decided you'd rather have a refund rather than a replacement, as soon as the faulty item has been posted back to us we will refund you fully for the product as well as initial shipping costs you may have paid.
IF YOUR PRODUCT IS FAULTY OR DAMAGED?
We will happily provide you with a free return, replacement or refund if your product is faulty, incorrect, not as described or damaged. This doesn’t happen very often, but mistakes do happen. Please just contact us here and we’ll sort something out straight away. We’ll apologise profusely and advise you on how to send the item back to us; usually this will be by Australia Post REPLY PAID (at our expense).
CHANGE OF MIND
In 99% of the cases, we get packing and dispatch straight away when we get an order, except weekends and public holidays. As long as we haven't sent off your order yet, we can refund your order for change of mind.
You will be refunded the transaction amount minus a 6% fee when paying with Afterpay, 2% fee via Shopify payments and 3% fee when paying with PayPal. If you have received your tracking number, we cannot refund your order. Please send us an email to check if we have sent off your order yet. We will do our best to help.
For products other than faulty products, to be eligible for a return of your product, you must ensure the product is returned to us within 7 days of the goods being delivered to you.
The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size. We do not refund or add credit for cost of return postage. we inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been used, worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated timeframe, we will notify you of this assessment and the goods will be returned to you.
We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your couriers tracking number for your follow up. Other than faulty goods, once we receive your return and subject to the conditions above, we will issue you a store credit covering the cost of the item, excluding the shipping charges. We aim to process your return and send your credit note within 4 working days of receiving and inspecting your returned item.
THE PARCEL PACKAGE LOOKS A BIT FUNNY
We receive a lot (really...A LOT) of sturdy cardboard boxes from our suppliers when they shipped our products to us. They are usually in good quality, we reuse them to send out your orders, instead of buying new boxes. It is just us playing our part in making this world a more sustainable and a better place for our future generations. That's why we don't have our own 'branded' cardboard boxes and you might receive a book in a clock box.